Calls, recorded and transcribed against the chat
A customer calls, someone agrees a price, and a week later nobody remembers the details. RGS Solution takes WhatsApp voice calls inside the CRM and keeps the recording and the transcript on the chat they belong to, so what was agreed is a search away.
Calls where the conversation already is
WhatsApp voice calls are answered and placed from inside the CRM, on the same number your customers already message. The call appears in the customer’s thread alongside their messages, with who handled it and how long it lasted.
- Place and answer WhatsApp calls in the app
- Every call logged against the customer’s conversation
- Duration, direction, outcome and the agent who handled it
- Missed calls visible to the whole team, not one handset
Recordings you can actually find
A recording nobody can locate is not a record. Calls are listed with the chat they belong to and are playable in the browser, so a supervisor reviewing a complaint does not have to work out which agent’s phone the call was on.
Transcripts, searchable months later
Each recording can be transcribed, and the text is searchable alongside your messages. Searching a product name, a price or an order number turns up the calls where it was discussed, not just the chats.
- Full transcript stored with the call
- Search across transcripts and messages together
- Useful for coaching, disputes and handovers
Stored privately, and only for as long as you want
Recordings and transcripts live in private storage under your workspace, reachable only through short-lived signed links, and they count against your plan’s media allowance. Storage cleanup rules can age them out automatically on a schedule you set, and who may play a recording or read a transcript is a permission like any other.
Voice calling, recording and transcripts are on Premium. You switch recording and transcription on yourself, per workspace, and you can switch either back off.
Call recording, answered
Yes. On the Premium plan, calls taken inside the CRM can be recorded, and the recording is stored against the customer’s conversation for playback later.
Yes. Transcription can be enabled alongside recording, and the resulting text is searchable together with your messages.
In private storage scoped to your workspace, served only through short-lived signed links. They count towards the media storage allowance on your plan.
Recording and transcription are each switched on deliberately and can be switched off at any time. Storage cleanup rules can also remove older media automatically on a schedule.
Voice calling, recording and transcripts are all on the Premium plan.
Every feature on this page is unlocked during the RGS Solution free trial.