One WhatsApp number, your whole team answering it
The WhatsApp Business app is one phone, one person. A growing business has five people answering at once, and needs to keep track of who said what. RGS Solution puts every chat in one inbox where work gets assigned, noted, and handed over on the record.
Everyone in the same inbox, at the same time
Agents sign in on their own account and see the chats they’re allowed to see. New messages land in real time, and you can tell when someone else is already on a chat, so two people don’t quote the same customer two different prices.
- Real-time updates without refreshing
- Assignment to a person, with reassignment on the record
- Internal notes the customer never sees
- Labels for the way your business actually sorts work
Handover that carries the history
When a chat moves between agents, everything moves with it: messages, notes, labels, files, call recordings. Whoever picks it up reads what happened instead of making the customer say it again.
Control over who sees what
Permissions are per feature, not one big admin switch. Let an agent reply but not export. Let them see their own chats but not the whole desk. Let them send templates but not run campaigns. Your data stays walled off to your workspace at the database level.
- Per-capability permissions for every agent
- Row-level isolation between businesses
- Full audit of assignment and reassignment
- Private, signed media storage
Built on the official platform
This is the WhatsApp Cloud API. Not an unofficial bridge, not a phone farm. You connect your own number and your own Meta Business account, Meta bills your messaging straight to you, and you can disconnect and take your data any time.
Shared inbox, answered
Yes. That’s the whole point of a shared inbox: the number is connected once, and everyone works from it through their own account with their own permissions.
No. Agents work in the CRM in a browser, on a laptop or a phone. Only the business number itself is connected to WhatsApp.
Chats are assigned, and the inbox shows who’s on what in real time. Internal notes let agents sort things out without the customer seeing a word of it.
Yes, it’s on every plan. What changes between tiers is how many team members you get and the volume allowances.
Every feature on this page is unlocked during the RGS Solution free trial.