Terms of service

RGS Solution is a customer messaging platform built on the official WhatsApp Business Platform. We provide the software; Meta provides WhatsApp message delivery under its own terms, which you also agree to by connecting a WhatsApp Business account.

You are responsible for the accuracy of your account details, for keeping your credentials secure, and for what the people you invite into your workspace do with it. Tell us promptly if you believe an account has been compromised.

You must be legally able to enter into this agreement and to operate a business account on WhatsApp.

You may not use the service to:

• Send unsolicited bulk messages to people who have not opted in.
• Send unlawful, fraudulent, deceptive, harassing or infringing content.
• Break WhatsApp’s Business Messaging Policy or Commerce Policy.
• Attempt to breach the security of the platform, or to access another workspace’s data.
• Resell or white-label the service without a written agreement with us.

WhatsApp’s own policies apply to every message you send. Breaching them can get your number rate-limited or banned by Meta, which is a decision we cannot reverse on your behalf.

Where offered, a free trial gives access to the full trial plan for a stated period, subject to the volume limits shown in the product. Those limits exist because an unmetered trial account is a free bulk-messaging relay, and one abusive sign-up damages WhatsApp delivery for every paying customer on the platform.

When a trial ends without a subscription, sending, campaigns, automations and the API stop. Nothing is deleted at that point: you keep sign-in, billing, invoices, payment and support, and everything in the workspace stays where it is.

Reactivation window. For a short window after expiry — stated in the product and in the email we send you — you can ask support to reopen the trial, or subscribe and carry on without interruption. After that window the workspace is scheduled for closure and we email you the date its content will be removed. Subscribing before that date stops it.

One trial per business. When a trial reaches final closure we keep a minimal record of the identity that used it — the confirmed email address, and where applicable the business phone number or WhatsApp Business Account id — so that the same business signing up again is offered a regular plan rather than a second trial. We do not use device fingerprinting or any tracking beyond the identifiers you gave us. If you believe a block is wrong, contact us: it can be lifted.

Subscriptions are billed in advance on the anniversary of the date you subscribed. Your invoice is issued a set number of days before the due date and is payable by the due date.

Your billing date does not move. It is fixed on the day your paid subscription starts. An invoice due on 2 June and paid on 15 June is settled by that payment; the next invoice is still due on 2 July, not 15 July. Paying late settles an invoice — it does not buy a month from the day it was paid.

If you stop paying and later want to continue on the same account, with its conversations, history and settings intact, the outstanding invoices for that period must be settled first. Restoring an account restores the subscription it belonged to, on its original anniversary, which is why the months in between are payable. If you would rather not settle them, we can close the account and you may start again on a fresh subscription — the previous history does not carry over.

Where you pay by bank transfer, your payment is applied once we have confirmed receipt. A submitted payment is a claim, not a settlement: it is checked against our bank records first. While it is being checked your account is held open — including past the end of a trial or a grace period — with product features paused and billing and support available. Where card billing is enabled, payment is taken automatically on the due date.

Upgrades take effect immediately and are charged pro rata for the remainder of the current period. Downgrades take effect at the end of the period you have already paid for.

Prices may change with at least thirty days’ notice, and never mid-period. A negotiated rate agreed with us in writing overrides list pricing for as long as that agreement stands.

If an invoice is unpaid after the grace period shown in your billing settings, we may suspend sending on the workspace. Suspension pauses the service; it does not delete anything. Access is restored once the balance is settled, normally within minutes.

While suspended you keep sign-in, billing, invoices, payment and receipt upload, support tickets, and the account details you need in order to pay or reach us. Messaging, campaigns, contact operations, automations, exports, the API and team management are paused. Settling the balance restores everything, on your original anniversary.

We will always have emailed you before a suspension takes effect.

An account that remains unpaid for the period stated in the product — three months by default — is moved toward permanent closure. We email you several times before anything is deleted, and every one of those emails names the final date. Paying the outstanding balance before that date restores the account in full.

On the final date, and only then: your WhatsApp Business Account is unsubscribed from our application at Meta; API keys, outbound webhooks and integration tokens are revoked; and the conversations, messages, media, contacts, campaigns, templates and automations belonging to the workspace are deleted. A backup is taken immediately beforehand and retained briefly, so a mistake can be corrected by contacting us quickly.

We keep the minimum required to meet our accounting and tax obligations — invoices, payments and ledger entries — and a minimal anti-abuse record of any free trial that was used. Nothing else about the workspace is retained. A scheduled deletion can be cancelled at any time before it runs.

You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not provide pro-rata refunds for the unused part of a period unless the law requires it.

You can export your data at any time before your access ends.

You own your data. We process it only to provide the service, as described in our privacy policy. We do not sell it and we do not use your customers’ conversations for our own purposes.

We work to keep the service available and reliable, but we do not warrant uninterrupted operation. Planned maintenance is announced in advance where possible. Delivery of WhatsApp messages depends on Meta’s infrastructure, which is outside our control.

To the fullest extent the law allows, our total liability arising out of the service in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, lost profits, or lost business opportunity.

Nothing here excludes liability that cannot lawfully be excluded.

We may suspend or terminate an account that breaches these terms, that puts the platform or other customers at risk, or that remains unpaid well beyond its grace period. Except where the breach is serious, we will give you notice and a chance to put it right.

We may update these terms. Material changes will be notified by email at least thirty days before they take effect. Continuing to use the service after that means you accept them.

Questions about these terms: support@rgstech.center.